Remote Telecoms Support Specialist

About the Role

Our client is seeking a dedicated Remote Telecoms Support Specialist to join their growing technical support team. This is a fully remote position, offering the flexibility to work from anywhere in the UK. You will be responsible for providing exceptional first and second-line technical support to customers experiencing issues with their telecommunications services and equipment. Your primary focus will be on resolving queries efficiently, providing clear guidance, and ensuring a positive customer experience. This role is perfect for a self-motivated individual with a passion for problem-solving and customer service in the dynamic telecoms sector.

Key Responsibilities

• Respond to customer support requests via phone, email, and ticketing systems.
• Diagnose and troubleshoot a wide range of telecommunications issues, including connectivity, service, and equipment problems.
• Guide customers through step-by-step solutions and provide clear, concise explanations.
• Escalate complex technical issues to senior support engineers or relevant departments when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Contribute to the development of support documentation and knowledge base articles.

Requirements

• Proven experience in a technical support role , preferably within the telecommunications industry.
• Strong understanding of common telecommunications services, hardware, and software.
• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Proficiency in using support ticketing systems and remote diagnostic tools.
• Ability to work independently and manage time effectively in a remote setting.
• A customer-centric approach with a commitment to delivering high-quality service.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Fully remote working environment with flexible hours.
• Comprehensive health insurance and wellness programs.
• Paid training and opportunities for skill development in telecommunications technologies.
• Company-provided equipment and a home office allowance.