Senior Claims Adjuster

About the Role

Our client is seeking an experienced and detail-oriented Senior Claims Adjuster to join their esteemed insurance team based in Aberdeen . This pivotal role involves managing complex insurance claims from initiation to settlement, ensuring fair and efficient resolution for both the policyholder and the company. You will play a crucial part in upholding the company's reputation for integrity and excellent customer service by handling challenging cases with expertise and empathy. This is a fantastic opportunity to advance your career within a reputable firm that values professionalism and dedication in the Scottish insurance sector.

Key Responsibilities

• Investigate, evaluate, and negotiate settlement of complex insurance claims, including liability and damages assessment.
• Maintain accurate and detailed records of all claim activities, communications, and decisions within the claims management system.
• Liaise with policyholders, legal representatives, witnesses, and other stakeholders to gather necessary information and resolve disputes.
• Ensure compliance with all relevant insurance regulations, company policies, and best practices throughout the claims handling process.
• Mentor and provide guidance to junior adjusters, assisting them with challenging case strategies and best practices.
• Prepare detailed reports on claim findings, settlement recommendations, and reserve analyses for management review.

Requirements

• Proven experience as a Claims Adjuster, with a strong track record of managing complex cases.
• In-depth knowledge of insurance policies, claims procedures, and relevant legal frameworks within the UK.
• Excellent negotiation, communication, and interpersonal skills, with the ability to handle difficult conversations effectively.
• Proficiency in claims management software and standard office applications.
• A degree in Law, Business, Finance, or a related field, or equivalent practical experience.
• Relevant professional certifications in insurance adjusting are highly desirable.

Benefits

• Competitive annual salary and performance-based bonus structure.
• Comprehensive private medical insurance coverage.
• Generous pension scheme with employer contributions.
• Opportunities for professional development and advanced certifications.
• A supportive and collaborative work environment in the heart of Aberdeen .