Senior Claims Adjuster

About the Role

Our client is seeking an experienced and detail-oriented Senior Claims Adjuster to join their dynamic insurance team in Leicester . This pivotal role involves managing complex insurance claims from initial report to final settlement, ensuring fair and efficient resolution for both the client and the policyholder. You will be instrumental in upholding the company's reputation for integrity and customer service, working within a supportive environment that values expertise and dedication. This is a fantastic opportunity to leverage your investigative and negotiation skills in a role with significant responsibility and impact across the insurance claims lifecycle.

Key Responsibilities

• Investigate, evaluate, and negotiate complex insurance claims, determining coverage and liability.
• Manage a caseload of high-value and potentially litigated claims, ensuring timely and accurate handling.
• Conduct thorough reviews of policy documents, police reports, medical records, and other relevant evidence.
• Communicate effectively with policyholders, claimants, legal representatives, and internal stakeholders.
• Prepare detailed reports and recommendations for claim settlements, and authorize payments within established authority limits.
• Mentor and provide guidance to junior claims adjusters, fostering a culture of learning and excellence.

Requirements

• Proven experience as a Claims Adjuster , with a minimum of 5 years handling complex casualty or property claims.
• In-depth knowledge of insurance policies, relevant legislation, and claims handling best practices.
• Strong analytical, investigative, and negotiation skills.
• Excellent written and verbal communication abilities, with a professional demeanor.
• Proficiency in using claims management software and standard office applications.
• Relevant professional certifications or qualifications in insurance adjusting are highly desirable.

Benefits

• Competitive annual salary and performance-based bonus opportunities.
• A hybrid working model offering a blend of office-based and remote flexibility.
• Comprehensive private medical insurance and dental coverage.
• Generous pension scheme contribution.
• Ongoing professional development and training programs to enhance your expertise.