Senior Claims Adjuster

About the Role

Our client is seeking an experienced Senior Claims Adjuster to join their reputable insurance team in Leicester . This pivotal role involves managing complex insurance claims from initial report to final settlement, ensuring accuracy, fairness, and efficiency. You will act as a key point of contact for policyholders, third-party representatives, and internal stakeholders, providing expert guidance and support. The successful candidate will play a crucial role in maintaining client satisfaction and upholding the company's commitment to exceptional service within the Insurance sector, working within a dynamic and supportive office environment.

Key Responsibilities

• Investigate, evaluate, and negotiate complex insurance claims, including liability assessment and damage quantification.
• Manage a caseload of diverse claims, ensuring timely progress and adherence to regulatory requirements and company policies.
• Communicate effectively with claimants, legal counsel, and other involved parties to gather information and facilitate claim resolution.
• Prepare detailed reports, documentation, and settlement offers, ensuring all claims files are accurate and up-to-date.
• Mentor junior adjusters and contribute to the team's knowledge base through sharing best practices and insights.
• Identify potential fraudulent claims and escalate appropriately for further investigation.

Requirements

• Proven experience as a Claims Adjuster , with a significant portion involving complex or high-value claims.
• Thorough understanding of insurance policies , relevant legislation, and claims handling procedures.
• Excellent negotiation, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities, with meticulous attention to detail.
• Relevant professional qualifications or certifications in insurance or claims management are highly desirable.

Benefits

• Competitive annual salary with performance-based bonus opportunities.
• Access to ongoing professional development and training programs.
• Comprehensive private medical, dental, and vision insurance plans.
• Generous annual leave entitlement, increasing with service length.
• Pension scheme with employer contributions and life assurance cover.