Senior Claims Adjuster

About the Role

Our client is seeking an experienced and dedicated Senior Claims Adjuster to join their esteemed remote team. This pivotal role involves managing complex insurance claims from initial report to final settlement, ensuring fairness and efficiency for both the policyholder and the company. You will leverage your expertise to investigate, evaluate, and negotiate claims, providing exceptional service and upholding the company's reputation for integrity. This is an excellent opportunity to advance your career in a flexible, remote-first environment, working with a supportive team that values professionalism and attention to detail.

Key Responsibilities

• Investigate, verify, and assess the extent of liability and damages for complex insurance claims, including property, casualty, and liability.
• Conduct thorough reviews of policy coverage, documentation, and evidence to determine claim validity.
• Negotiate settlements with policyholders, claimants, and legal representatives in a professional and timely manner.
• Maintain accurate and detailed records of all claim activities, communications, and decisions within the claims management system.
• Provide expert guidance and mentorship to junior claims adjusters, fostering a culture of continuous learning and skill development.
• Collaborate with internal departments, such as underwriting and legal, to ensure seamless claims processing and compliance.

Requirements

• Proven experience as a Claims Adjuster , with a minimum of 5 years handling complex claims.
• In-depth knowledge of insurance policies, relevant laws, and claims investigation techniques.
• Strong analytical, negotiation, and problem-solving skills.
• Excellent communication and interpersonal abilities, with a focus on customer service.
• Proficiency in claims management software and standard office applications.
• Relevant professional certifications (e.g., ACII, CIP) are highly desirable.

Benefits

• Competitive annual salary commensurate with experience.
• Comprehensive remote working setup and support.
• Generous annual leave allowance and public holidays.
• Opportunities for professional development, training, and career advancement.
• A supportive and collaborative team environment, fostering work-life balance.