Telecoms Field Service Technician

About the Role

Our client is seeking a dedicated and hands-on Telecoms Field Service Technician to join their operations team serving the Liverpool area. In this role, you will be responsible for the installation, maintenance, and repair of telecommunications equipment at customer premises and network sites. You will ensure the reliable operation of voice, data, and video services, providing essential support to customers. This is a great opportunity for someone with practical skills in telecommunications technology and a commitment to excellent customer service, working in a role that is vital to the company's service delivery.

Key Responsibilities

• Install, activate, and test customer premise equipment (CPE) and network infrastructure components.
• Perform routine maintenance, inspections, and diagnostics on telecom systems and hardware.
• Troubleshoot and resolve technical issues related to connectivity, service outages, and equipment malfunctions.
• Respond to service calls efficiently, ensuring minimal disruption to customers' services.
• Adhere to safety protocols and company procedures while working on-site.
• Maintain accurate service records and reports of work performed.

Requirements

• Technical qualification or apprenticeship in Telecommunications, Electronics, or a related field.
• Previous experience as a field technician , preferably in the telecoms industry .
• Proficiency in using hand tools, test equipment, and diagnostic software relevant to telecom installations.
• Good understanding of networking concepts, cabling, and basic hardware troubleshooting.
• Strong customer service skills and the ability to communicate technical information clearly.
• Valid UK driving license and a willingness to travel within the designated service area.

Benefits

• Competitive hourly wage with potential for overtime.
• Company van provided for business use.
• Comprehensive training on new equipment and technologies.
• Health and safety training programs.
• Opportunity to gain experience across a range of telecom services.