Telecoms Network Engineer - Level 2 Support

About the Role

Our client is seeking a skilled and motivated Telecoms Network Engineer to join their growing support team, operating remotely . This Level 2 support role is crucial for ensuring the stability and performance of the company's telecommunications network infrastructure. You will be responsible for resolving complex network issues, performing system upgrades, and contributing to network optimization efforts. This position offers an excellent opportunity for an engineer looking to advance their career in a dynamic and supportive remote environment, working with a wide array of network technologies.

Key Responsibilities

• Provide advanced technical support for the telecommunications network , troubleshooting and resolving incidents escalated from Level 1 support.
• Perform configuration, maintenance, and upgrades on network devices including routers, switches, and firewalls.
• Monitor network performance and identify potential issues, implementing proactive solutions to prevent downtime.
• Document network configurations, troubleshooting procedures, and incident resolutions accurately in the knowledge base.
• Collaborate with other engineering teams to implement network changes and new deployments.
• Participate in an on-call rotation to provide off-hours support as required.

Requirements

• Minimum of 3 years of experience in a Network Engineer role, preferably within the telecoms sector .
• Strong understanding of TCP/IP, routing protocols (OSPF, BGP), switching, and VLANs.
• Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper).
• Familiarity with network monitoring tools and packet analysis.
• Excellent problem-solving skills and the ability to diagnose complex technical issues.
• Strong communication and collaboration skills, with proven ability to work effectively in a remote team .

Benefits

• Competitive salary and performance-based incentives.
• Fully remote working opportunity, offering flexibility and work-life balance.
• Comprehensive health and wellness benefits package.
• Access to extensive online training resources and opportunities for professional development.
• A collaborative and supportive team culture focused on continuous improvement.
• Exposure to a wide range of modern telecom technologies .