VoIP Systems Administrator

About the Role

Our client is looking for a skilled VoIP Systems Administrator to manage and maintain their voice over IP infrastructure in Liverpool . This role is critical for ensuring the reliability, performance, and security of our communication systems, which are essential for our business operations. You will be responsible for the day-to-day administration of VoIP platforms, troubleshooting issues, and implementing enhancements to support evolving communication needs within the telecoms framework. The ideal candidate will have extensive experience with VoIP technologies and a strong understanding of network infrastructure. This is an excellent opportunity for an IT professional to specialize in a vital area of modern telecommunications.

Key Responsibilities

• Administer, monitor, and maintain the company's VoIP phone system and related infrastructure.
• Configure and manage user accounts, extensions, call routing, and voicemail settings.
• Troubleshoot and resolve technical issues related to VoIP quality, connectivity, and feature functionality.
• Implement system upgrades, patches, and security updates for the VoIP platform.
• Collaborate with network engineers to ensure optimal performance and integration of VoIP services with the broader network.
• Develop and maintain documentation for VoIP systems, configurations, and procedures.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 3 years of experience in VoIP administration and support.
• Strong knowledge of VoIP protocols such as SIP, H.323, and RTP.
• Experience with leading VoIP platforms (e.g., Cisco Unified Communications, Asterisk, Avaya).
• Familiarity with network infrastructure, including routers, switches, firewalls, and QoS.
• Excellent problem-solving skills and the ability to work independently.

Benefits

• Competitive salary and benefits package.
• Opportunities for training and certification in VoIP technologies .
• A stable work environment with a focus on employee development.
• Exposure to advanced communication systems within the telecoms sector.
• On-site work environment promoting team collaboration.