Helpdesk Support Technician

About the Role

Our client is seeking a skilled and proactive Helpdesk Support Technician to join their IT team in Oxford . This role is integral to ensuring the smooth operation of our internal and external IT systems, providing essential support to users. You will be responsible for diagnosing and resolving a wide range of technical issues, maintaining hardware and software, and ensuring user satisfaction. This is a fantastic opportunity for an IT professional to grow their career in a dedicated, on-site team environment.

Key Responsibilities

• Provide first-line technical support to users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, and networks.
• Troubleshoot and resolve technical issues related to operating systems, applications, and peripherals.
• Manage user accounts, permissions, and access rights.
• Document support activities, resolutions, and create user guides for common issues.

Requirements

• Proven experience in an IT helpdesk support or similar technical role.
• Strong knowledge of Windows and macOS operating systems, and Microsoft Office Suite.
• Familiarity with network troubleshooting and basic hardware repair.
• Excellent problem-solving abilities and attention to detail.
• Good communication skills, with the ability to explain technical concepts clearly to non-technical users.

Benefits

• Competitive salary and potential for overtime pay.
• Full-time position based in our Oxford office.
• Opportunities for IT training and professional certifications.
• Pension scheme and annual leave allowance.
• A supportive team culture focused on technical excellence and user support.