Helpdesk Support Technician

About the Role

Our client is seeking a diligent Helpdesk Support Technician to provide essential technical assistance to users in Manchester . This is a crucial role within the IT department, responsible for ensuring the smooth operation of systems and resolving hardware and software issues promptly. You will be part of a dedicated IT team focused on delivering reliable technical support and maintaining a high level of user satisfaction, operating from our well-equipped Manchester office . This role requires hands-on troubleshooting and a proactive approach to IT support.

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Diagnose and resolve technical problems efficiently, escalating to senior IT staff when necessary.
• Maintain accurate inventory of IT equipment and software licenses.
• Assist in the setup and configuration of new user accounts and workstations.

Requirements

• Experience in an IT support or helpdesk role .
• Strong knowledge of Windows operating systems and common office applications.
• Familiarity with basic networking concepts and troubleshooting.
• Excellent problem-solving and communication skills.
• Ability to work effectively as part of a Manchester-based team.

Benefits

• Competitive salary.
• Opportunities for IT training and certifications.
• Generous holiday allowance.
• Company pension scheme.
• A stable and supportive work environment in central Manchester .