Insurance Operations Manager

About the Role

Our client is looking for a strategic and results-driven Insurance Operations Manager to lead their operational functions in Leeds . This role is responsible for overseeing the efficient day-to-day running of various insurance departments, including claims processing, policy administration, and customer service. You will drive process improvements, implement best practices, and manage a team to ensure the delivery of high-quality services that align with the company's objectives. This is an excellent opportunity for a motivated leader to shape operational strategy and enhance service delivery within a well-regarded insurance firm.

Key Responsibilities

• Manage and optimize the performance of key operational departments, including claims, underwriting support, and policy administration.
• Develop and implement strategic initiatives to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Lead, mentor, and develop a team of operational staff, fostering a high-performance culture and ensuring adherence to service standards.
• Oversee the implementation and utilization of technology systems to streamline workflows and improve data management.
• Monitor key performance indicators (KPIs) and generate regular reports for senior management on operational performance and areas for improvement.
• Ensure compliance with all relevant regulatory requirements and industry best practices within operational processes.

Requirements

• Proven experience in a management role within the insurance industry , with a strong track record in operational leadership.
• Demonstrated ability to drive process improvements and implement operational strategies that deliver tangible results.
• Experience in managing teams and developing staff to achieve performance targets.
• Strong understanding of insurance operations, systems, and regulatory compliance in the UK.
• Excellent strategic thinking, problem-solving, and decision-making skills.

Benefits

• Competitive salary and performance-related bonus structure.
• Comprehensive healthcare benefits, including dental and vision coverage.
• Generous pension scheme and life assurance.
• Opportunities for professional development, training, and career advancement.
• Hybrid working arrangement combining office presence and remote flexibility.