Insurance Operations Manager

About the Role

Our client is seeking a strategic and results-oriented Insurance Operations Manager to oversee their operational functions in Liverpool . You will be responsible for managing day-to-day operations, driving efficiency improvements, and ensuring the seamless delivery of insurance services to policyholders and brokers. This leadership role requires a blend of operational expertise, process optimization skills, and strong team management capabilities. You will contribute to the company’s success by enhancing operational performance and maintaining high standards of service within a hybrid work environment that balances office collaboration with remote flexibility.

Key Responsibilities

• Manage and optimize all aspects of insurance operations, including policy administration, claims processing, and customer service.
• Develop and implement operational strategies to improve efficiency, reduce costs, and enhance service quality.
• Lead, train, and motivate a team of operations staff, fostering a culture of high performance and continuous improvement.
• Oversee the implementation of new systems and technologies to streamline operational workflows.
• Monitor key performance indicators (KPIs) and generate regular reports on operational effectiveness.
• Ensure compliance with all regulatory requirements and company policies related to insurance operations.

Requirements

• Proven experience in a management role within the insurance industry, with a strong track record in operations.
• Demonstrated expertise in process improvement methodologies (e.g., Lean, Six Sigma).
• Strong leadership, team management, and communication skills.
• Proficiency in using insurance operations software and CRM systems.
• Excellent problem-solving abilities and strategic thinking capabilities.
• A degree in Business Administration, Management, or a related field is preferred.

Benefits

• Competitive executive salary and comprehensive bonus structure.
• Extensive benefits package including medical, dental, and life insurance.
• Opportunities for professional development and leadership training.
• Generous annual leave allowance and company pension scheme.
• A flexible hybrid working model supporting work-life integration.