Lead UX Researcher - E-commerce

About the Role

Our client is seeking a strategic and insightful Lead UX Researcher to guide user experience initiatives for their rapidly growing e-commerce platform in Liverpool . You will be responsible for planning, conducting, and analyzing a variety of user research studies to uncover user needs, pain points, and behaviors, translating these findings into actionable recommendations that shape product strategy and design. This leadership role requires a passion for understanding users, a robust research toolkit, and the ability to collaborate effectively with cross-functional teams to advocate for the user and drive data-informed product development.

Key Responsibilities

• Lead the planning, execution, and analysis of qualitative and quantitative user research studies (e.g., user interviews, surveys, usability testing, A/B testing).
• Define research objectives and methodologies to address key product and business questions.
• Synthesize research findings into clear, compelling insights and actionable recommendations for product, design, and engineering teams.
• Collaborate closely with UX/UI designers, product managers, and data analysts to integrate user insights into the product development lifecycle.
• Mentor junior researchers and champion a user-centered approach across the organization.

Requirements

• Master's degree or PhD in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field.
• 6+ years of experience in UX research, with a proven track record in the e-commerce or digital product space.
• Expertise in a wide range of research methodologies and tools.
• Strong analytical and synthesis skills, with the ability to translate complex data into clear insights.
• Excellent communication, presentation, and interpersonal skills, with experience influencing stakeholders.

Benefits

• Competitive salary and comprehensive benefits package.
• Generous annual leave and flexible working arrangements.
• Opportunity to impact the user experience of a leading e-commerce platform in Liverpool .
• Professional development opportunities and conference attendance.
• A collaborative and innovative team culture.