Telecoms Field Service Engineer

About the Role

Our client is seeking a dedicated Telecoms Field Service Engineer to join their team in Coventry . This hybrid role requires a hands-on approach to installing, maintaining, and repairing telecommunications equipment at client sites across the region, while also offering opportunities for remote support and administrative tasks. You will be the face of the company on-site, ensuring that critical communication systems operate at peak performance. The ideal candidate will possess strong technical acumen, excellent customer service skills, and the ability to manage their time effectively between field duties and remote responsibilities, contributing to the seamless delivery of our telecom services.

Key Responsibilities

• Install, configure, and commission telecommunications hardware and software at customer premises.
• Perform routine maintenance, diagnostic testing, and necessary repairs on network equipment.
• Respond to service calls and provide effective technical support to resolve customer issues promptly.
• Document all service activities, including installations, repairs, and maintenance logs, in the company's system.
• Travel to various client locations within the designated region, often requiring overnight stays.
• Collaborate with the remote support team to escalate complex issues and share technical knowledge.

Requirements

• Proven experience as a Field Service Engineer or in a similar technical role within the telecoms industry.
• Strong understanding of telecommunications principles, including fibre optics, copper cabling, and relevant network protocols.
• Proficiency in using diagnostic tools and test equipment for fault finding.
• Excellent problem-solving skills and the ability to work independently under pressure.
• Valid UK driving license and a willingness to travel extensively.
• Good communication and interpersonal skills for client interaction.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Company vehicle provided for business travel.
• Hybrid working model balancing field and remote tasks.
• Comprehensive training and development programs.
• Pension scheme and access to health benefits.