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Telecoms Field Service Engineer

Posted by Placements24
stoke on trent, staffordshire, ST1 1AA, United Kingdom
Full time
£35,000 - £35,000 Per Annum

Job Description

About the Role

Our client is seeking a motivated and hands-on Telecoms Field Service Engineer to join their team in Stoke-on-Trent, Staffordshire . In this essential role, you will be responsible for the installation, maintenance, and repair of telecommunications equipment and systems at customer sites. You will provide on-site technical support, troubleshoot complex issues, and ensure that all installations meet the highest standards of quality and performance. This is a fantastic opportunity for a technically adept individual to work across diverse locations and contribute directly to client satisfaction.

Key Responsibilities

Install, configure, and commission telecommunications equipment and systems at customer locations.
Perform routine maintenance, diagnostics, and repairs on network infrastructure and customer premise equipment.
Respond to service calls, troubleshoot technical issues, and provide timely resolutions to minimize downtime.
Conduct site surveys and assessments to determine installation requirements and potential challenges.
Maintain accurate records of service activities, including work performed, parts used, and time spent.
Ensure all work is carried out in accordance with company safety standards and procedures.

Requirements

Proven experience as a Field Service Engineer or in a similar technical support role within the telecommunications sector.
Strong understanding of telecommunications hardware, including routers, switches, servers, and cabling.
Proficiency in diagnosing and repairing electronic and network equipment.
Ability to read and interpret technical manuals, schematics, and wiring diagrams.
Excellent customer service and communication skills, with a professional demeanor.
Valid driver's license and a willingness to travel extensively within the assigned region.

Benefits